Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Delivery times vary depending on your location. Most orders are processed within 1-3 business days, with shipping times ranging from 3-10 business days.
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times depend on the destination.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking link via email.
What if my order is delayed?
Delays can occasionally happen due to high demand or carrier issues. Check your tracking link for updates, or contact us at blackwithdress.com for assistance.
Returns & Exchanges
What’s your return policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached. Visit blackwithdress.com for full details.
How do I initiate a return?
Start the process by visiting blackwithdress.com. Follow the instructions and await further guidance via email.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return.
Products & Sizing
How do I choose the right size?
Our size guide is available at blackwithdress.com. If you’re unsure, contact us before ordering.
Are your products ethically made?
Yes! We prioritize sustainability and ethical production. Learn more at blackwithdress.com.
Do you restock sold-out items?
Some items may be restocked—sign up for notifications at blackwithdress.com.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How do I apply a discount code?
Enter your code at checkout. If it doesn’t work, ensure it’s valid and hasn’t expired.
Do you offer gift cards?
Yes! Digital gift cards are available at blackwithdress.com.
Other Questions
How do I care for my items?
Care instructions are included with each product. For specific guidelines, visit blackwithdress.com.
Can I modify or cancel my order?
Contact us immediately if you need changes. Once shipped, orders can’t be altered.
Where can I find style inspiration?
Check out our lookbook at blackwithdress.com for outfit ideas!
For anything else, visit blackwithdress.com.